Help when something isn’t right.

Our mountain apparel is made to order. Return eligibility depends on the reason, item condition, destination and the terms shown before payment.

Damaged, faulty or incorrect items

Contact merchandise support with your order reference and clear photographs. We will review the issue and explain the replacement, refund or return route available.

Change-of-mind requests

Keep the garment unworn, unwashed and with its original packaging. Contact us before sending anything back so we can confirm whether a return is available for your made-to-order item and destination.

Before you order

Use the garment measurement table on each product page and compare it with clothing you already own. This is the best way to choose a size.

Return to the shop Contact support