Changed your mind
Eligibility, return window and return-shipping responsibility are shown in the final policy before payment.
Damaged in transit
Photograph the outer package and affected component, then contact support with the order number. We will confirm whether a component replacement or complete return is appropriate.
Lost or broken component
Replacement vials, labels and Passport components are part of the planned product system so one accident does not make the complete archive obsolete.
Refund timing
Approved refunds return to the original payment method. Processing time depends on the payment provider and is communicated when the return is approved.